The kick came for me in the form of breast cancer. Cancer has a way of showing up in your life, unannounced, and take up all the space in the house. It’s a visitor you can’t ignore. Rowdy. Overburdening. Demanding. Draining. It derails your routine, your plans, your work, your sleep, and your relationships. You … Continue reading When Life Kicks You
The Psychology of Innovation: Finding Invisible Needs
There are many frameworks to help companies discover the visible needs of customers, but no tools to help them uncover the deep-seated emotional needs of customers. Yet, ignoring or misjudging these needs comes at a hefty price. 1) It leads us to create products customers don’t want. 2) It leads us to create products customers … Continue reading The Psychology of Innovation: Finding Invisible Needs
The Secret of Customer Success: Bridging Emotional Needs
The power of emotions has been known for millennia. Aristotle first emphasized the importance of emotions in his rules of persuasion. In the last century, neuroscience unequivocally demonstrated that emotions play a central role in decision-making. We all know that customers do not make decisions based on logic alone. Yet, with some exceptions, human emotions … Continue reading The Secret of Customer Success: Bridging Emotional Needs
Solace Among Oaks (Poem)
I felt the oaks’ embrace, The gentle acceptance Of their long branches, Brush over me tenderly And whisper in my ears, You are safe here You belong here. And my body relaxed And my fears surrendered, I felt held in kindness. Was I an oak in a previous life? I feel a kindred connection With their … Continue reading Solace Among Oaks (Poem)
We Missed the Inner Voter
With all our technology prowess, almighty analytics and big data galore we failed to predict the results of the presidential election. It is a sobering lesson for the media. It is a sobering lesson for data science. It is sobering lesson for politicians. It is a sobering lesson for every one of us. Whether we … Continue reading We Missed the Inner Voter
The Magic of the Anderson Collection
Pollock's Lucifer now resides at Stanford University and is welcoming visitors. The news is of significance to everyone for reasons described in this article. Lucifer, the crown jewel of the Anderson Collection, moved to Stanford with a retinue of 120 colorful accomplices he's befriended while living at the Andersons' residence. The whole gang is now … Continue reading The Magic of the Anderson Collection
TED Weekends: Art Inspires
Janet Echelman's TED talk touched me at many levels. As an artist and an engineer seeking to reconcile my passions. As an entrepreneur and art advocate seeking to expand art appeal to new audiences. And as a human being seeking inspiration and awe. I was particularly stirred by the tale of the Phoenix lawyer who … Continue reading TED Weekends: Art Inspires
